1 Application
These general terms and conditions apply to all registrations for ONLINE GROUP DUTCH COURSES, booked by students with Taal-ID, and are applicable from the moment that the student registers (through the website, by e-mail, by phone or face to face) for one or more courses.
2 Courses
2.1 All our courses take place online. If one or more classes cannot take place, the student will receive a timely notification. In case the student cannot participate in one or more booked classes, the student needs to inform the teacher 24 hours before the start of the class.
2.2 Our courses are divided into different proficiency levels. Registering for a level is always at the student’s own risk. If it turns out during the course that the chosen level is either too easy or too difficult, it is not possible to change the registration. When a student, who has not previously participated in a Dutch course at Taal-ID (but, for example, has participated in a Dutch course at another school, or has studied Dutch by themselves), and the student is not sure, he/she can contact Taal-ID to find out which level is most suitable.
2.3 In case a student misses one or more classes, this is at their own risk. Taal-ID is in no way obliged to give a refund of the lesson fee.
3 Payment
3.1 After the student have registered via the website, the student will receive an invoice by email or by post. This must be paid within 7 days.
When the student registers on the website, the enrolment is definite from the moment of payment.
3.2 The costs of the course can be found on the website.
4 Cancellation by the student
4.1 In case the student registers for an online course he/she has a legal right of withdrawal for 14 days after payment. If a student in this period decides to withdraw, he/she shall notify Taal-ID by e-mail or in writing. In that case, the student can receive a complete refund of the course fee. After 14 days, it is no longer possible to cancel the registration, but under conditions as specified in 6.1 it is possible to change the registration to another course.
4.2 In case the student registers for a course 0 to 16 days prior to the starting date of the course, they waive their right to cancel their registration. However, under conditions as specified in 6.1 it is possible to change the registration to another course.
5 Cancellation by Taal-ID
5.1 If the teacher of the course is not able to teach due to unforeseen circumstances, and there is no substitute teacher available, the cancelled class or classes will be rescheduled in consultation with the group. If the student has substantial reasons for not being able to attend on the new date, he/she will receive a refund of the missed class or classes.
6 Changing of registration to another course
6.1 When the student has registered for a course, but is unable to join the course in the week that he/she has signed up for, it is possible to change the registration to a course of the same level that is taking place in another week, provided if there is still a spot available in the week of the student’s choice. This is allowed up to 14 days before the start of the course.
6.2 It is possible for the student to transfer their registration to someone else, provided that the student sends an e-mail to info@taal-id.nl before the starting date of the course, mentioning the details of the new student (i.e. first and surname, address, e-mail address, phone number and nationality).
Note: Taal-ID can never play a role in finding someone to take over the place of the student, or in transferring the payment to the new student.
7 Privacy
7.1 Taal-ID will solely use the student’s details for the following purposes: 1) processing enrolment; 2) sending relevant information to the student; 3) sending special offers that may be of interest to the student. More information about how Taal-ID processes the student’s details can be found in the privacy policy at the website.
7.2 Taal-ID will exchange telephone numbers with the participants of the group. Only to make it possible to use WhatsApp or other apps in the lessons. With the exception of telephone numbers Taal-ID will never share the student’s personal information with a third party.
7.3 Taal-ID may create photo and video footage during classes and other activities that are initiated by Taal-ID. This footage might be used for promotional purposes. If the student does not agree with this, he/she can communicate this before the beginning of the course or activity.
8 Liability
8.1 If the student is younger than 18 years old, he/she shall hand over a written statement, signed by his/her adult caregiver, in which the caregiver gives permission to the student to participate in the course, and declares to take on full responsibility and liability for the student.
8.2 It is the student’s own responsibility to choose the course that is suitable for the student’s intended result (see 2.2), as well as it is the student’s own responsibility to invest the time needed to achieve the intended results. Taal-ID will not be held accountable for not achieving any intended results.